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CUSTOMER CARE

Privacy Policy

Section 1 – What can we neutralize conjunction together with your Information?
When you purchase something from our store, as part of the buying and selling process, we collect the private information you give us, like your name, address, and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address, which supplies us with information that helps us study your browser and OS.
Email marketing (if applicable): in conjunction with your permission, we may send you emails about our store, new products, and other updates.

Section 2 – Consent
How do I buy my consent?
When you provide us with personal information to end a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you simply simply simply consent to our collecting it and using it for that specific reason only.   If we use your personal information for a secondary reason, like marketing, we’ll either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you’ll withdraw your consent for us to contact you for the continued collection, use, or disclosure of your information at any time by contacting us at support@shopprous.com

Section 3 – Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Payment:
1.   Pay With PayPal
We accept Paypal.   When you place an order with PayPal or credit/debit cards, you will be redirected to the PayPal payment page.
2.   Privacy Policy
doesn’t love it when someone gives away our personal information, and neither do you!   That’s why we don’t rent, sell, or share your personal information with anyone.
Our Privacy Policy details how your personal information is collected and, thus, the way it could be used.

Section 5 – Third-Party Services
In general, the third-party providers employed by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services we provide to us.
However, certain third-party service providers, like payment gateways and other payment transaction processors, have their own privacy policies in regard to the knowledge we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you simply simply simply read their privacy policies so you’ll understand the way in which your personal information is going to be handled by these providers.
Remember, in particular, that certain providers may be located in or have facilities in jurisdictions other than yours or ours.   So, if you choose to proceed with a transaction involving the services of a third-party service provider, your information may be subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you’re located in Canada and your transaction is processed by a payment gateway located within the US, then your personal information utilized in completing that transaction could even be subject to disclosure under US legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are not governed by this Privacy Policy or our website’s Terms of Service.
When you click on links on our store, they’ll direct you away from our site.   We aren’t responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 6 – Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it’s not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with this information in conjunction with your credit card information, the knowledge is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption.   Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Section 7 – Cookies
There could even be an inventory of cookies that we use.   We’ve listed them here for you so that you can simply choose if you’d wish to opt-out of cookies or not.
_session_id, unique token, sessional, Allows we to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for half-hour from the last visit, employed by our website provider’s internal stats tracker to record the amount of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of subsequent day, Counts the amount of visits to a store by one customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite I

Return & Refund Policy

EXCHANGE AN ORDER
Exchange items ordered!

No support. When a customer places an order, they will be asked to confirm all of the details regarding the item’s size, design, quantity, and so on. As a result, we do not accept exchanges due to your selection of incorrect items, sizes, designs, addresses, and so on.
CANCEL AN ORDER

Time frame for order cancellation after placing an order.

You can only cancel your order within 6 hours of placing it. If you contact us after this time to cancel your order, it may have already been sent to the warehouse for processing and shipping.
The cancellation fee is 10% of your total order value and will be applied to the cancellation process. To cancel your order, please contact us at support@shopprous.com
 
RETURN & REFUND POLICY
Time frame can be returned after the order has been delivered.

Our policy was in effect for 30 days after the delivery process was completed.
After 30 days, the order will be considered accepted by the customer, and no reimbursement will be made.
Returns and refunds are accepted in the cases below.
We will refund the full amount of your initial order if you purchased the wrong product, it doesn’t fit, or you no longer want the item. Or if an item arrives in any of the following conditions:

The product arrives damaged.
The product arrives shattered.
The product design is not the same as the one you ordered.
The product size differs from what you ordered.
The product material differs from what you ordered.
The product you ordered is not the one you received.
The product differs from how it was described in the original.
Condition of the product when returned.
Noticeably, returned item(s) must NOT meet the following conditions:

The item(s) have been worn or washed
The item(s) have been modified in any way,
The item(s) are in any way defective from the original, unless the condition is our fault
The item(s) do not have their original tags.
The item(s) have some redundant thread that can be easily cut/repaired.
The item(s) must be returned in their original condition and in their original packaging.

Proof of order to claim a refund.

The shipping label/receipt
Proof of purchase 
Actual photo of the product you received
Email screenshots that we previously sent to you
Steps for requesting a return and refund.

Customers send the refund inquiry to email support@shopprous.com together with the required documentation.
Our customer support team will respond within 2–3 business days. Once you get the return address and instructions from us, please pack your items carefully and send your return package using a traceable carrier.
Send your return tracking number or a picture of the return receipt to our customer support email.
Depending on the circumstances, additional instructions will be provided.

If you do not have our email confirming the eligibility of your refund and return request, no refunds will be issued.

Please DO NOT automatically return the package without confirmation via email, as we cannot be held liable for lost returns.
There will be no refund issued to you if we don’t receive the return package. As a result, please send the tracking number from the carrier you used to return the item(s) to support@shopprous.com in a separate email.

Cost of return shipping.

Customers must pay the cost of return shipping, which is not included in the amount to be reimbursed.
Time for the refund request to be processed.

Refund processing can take up to 2 business days from the time we receive your return. When the package arrives, we will send you an email to confirm, and proceed to a full refund of your order, include the shipping fee that you previously purchased.

If you haven’t received your refund yet, double-check your bank account. Then, contact your credit card company, your refund may take some time to be officially posted. Depending on the policy of your card’s issuer, you should receive your money within 10 to 15 days from the date your refund was issued.
If you’ve done everything else and still haven’t received your refund, please contact us right away at support@shopprous.com Please be patient and respond within 2~3 business days.

Thank you,

Customer Service Department

(*) IMPORTANT NOTES:
Our policy lasts for 30 days since the delivery process is completed. Beyond those 30 days, the order will be considered as being accepted by the customer and no reimbursement may take place.
Items can be returned within 30 days of delivery and don’t have any sub-fees, except shipping cost when you send the return package.
If the returned package is damaged or lost during return shipping, we will not be responsible and no refunds will be issued.
Customers must contact the Support Team ahead of time because we cannot be held liable for any unqualified Refund & Return Requests or lost item(s) during the return process.
CONNECT Shopprous

Shipping Policy

Processing time

It can take up to 2 days to prepare products before your package can be shipped.    If your order has not yet been shipped, it means your packages are being prepared.    However, if there are any unusual circumstances, we will notify you via email.

Once your order has been shipped, we will send you an email with a tracking number so you can track its progress.

Delivery Time

The following delivery time is estimated (please keep in mind that the arrival time during peak season will be delayed):

Country/Region    Shipping Fee    Delivery Time
USA    12.99$    5-8 days(Free shipping on all purchases over $40 during the event)
At the moment, we are unable to ship to US military bases.    We apologize in advance for any inconvenience this may cause.
We do not support shipping to multiple addresses in the same order.
Tax

We do not collect tax on any orders.

Shipping Delays

If your package takes more than 30 days to arrive, we will refund the entire amount of your order.
If your package does not arrive on time, please submit an inquiry and we will respond within 12 hours.    Thank you for your patience and support.
If the shipping tracking code status is complete but you have not received your order, first please check around your house as it may be hidden somewhere.    If it is still not helping you, please contact the shipping company we included in the status shipping email notification.    If this still does not resolve the issue, please contact the support team at support@shopprous.com
(*) NOTICE:
We are NOT LIABLE if a package is unable to be delivered due to missing, incomplete, or incorrect destination information.
When checking out, please enter the correct shipping information.    If you discover an error, please contact us as soon as possible at support@fratrap.com.    However, because email has a 48-hour wait list, if your order has left our warehouse within 48 hours, it is out of our control.

shopprous.com is not liable for any destination region tax or duty charges that may be incurred.    Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination region.
Under any circumstances, the fratrap.com is NOT responsible for any duties, taxes, or customs fees if the order arrives in your region, and if

The customer refuses to accept the package.
A number of attempts are made in the region of destination to deliver the package.
shopprous.com reserves the right to cancel the package(s) and is not obligated to provide a refund.

Terms of Service

This website is operated by shopprous.com.  Throughout the location , the terms “we”, “us” and “our” refer to shopprous.com.
shopprous.com offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “service” and agree to be bound by the subsequent terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.  These Terms of Service apply to all or any users of the location, including without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these terms of service carefully before accessing or using our website.  By accessing or using any part of the location, you agree to be bound by these Terms of Service.  If you do not comply with all the terms and conditions of this agreement, then you’ll not access the website or use any services.  If these terms of service are considered a suggestion, acceptance is expressly limited to those terms of service.
Any new features or tools added to the current store are subject to the Terms of Service.  You’ll review the most current version of the terms of service at any time on this page.  We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website.  It’s your responsibility to check this page periodically for changes.  Your continued use of or access to the web site following the posting of any changes constitutes acceptance of these changes.
Our store is hosted on Hostinger.  They supply us with the web e-commerce platform that permits us to sell our products and services to you.

Section 1 – Online Store Terms
By agreeing to those terms of service, you represent that you are at least the age of majority in your state or province of residence, or that you simply are the age of majority in your state or province of residence and you’ve given us your consent to permit any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you, through the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or any code of a destructive nature.
A breach or violation of any of the terms will result in an instantaneous termination of your services.

Section 2 – General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) could also be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to evolve and adapt to the technical requirements of connecting networks or devices.  Credit card information is always encrypted during transfer over networks.
You agree to not reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, or access to the service, or any contact on the web site through which the service is provided, without express written permission from us.
The headings in this Agreement are included solely for convenience and have no bearing on the terms.

Section 3 – Accuracy , Completeness, and Timelines Of Data
We aren’t responsible if information made available on this site isn’t accurate, complete, or current.  The fabric on this site is provided for general information only and will not be relied upon or used as the sole basis for creating decisions without consulting primary, more accurate, more complete, or more timely sources of data.  Any reliance on the fabric on this site is at your own risk.
This site may contain certain historical information.  Historical information, necessarily, isn’t current and is provided for your reference only.  We reserve the right to change the contents of this site at any time, but we’ve no obligation to update any information on our site.  You agree that it’s your responsibility to keep an eye on changes to our site.

Section 4 – Modifications to The Service and Cost
Prices for our products are subject to sudden variation.
We reserve the right to change or discontinue the service (or any part or content thereof) all of a sudden at any time.
We will not be liable to you or any third party in the event of a modification, price change, suspension, or discontinuance of the Service.

Section 5 – Products or Services (If Applicable)
Certain products or services could also be available exclusively online through the website.  These products or services may have limited quantities and are subject to return or exchange only in accordance with our Return Policy.
We have made every effort to display the colors and images of our products that appear in the shop as accurately as poss

About us

Our Mission
shopprous is aimed to do one thing, which is let all beginners have good instruments from the start.   We keep our prices reasonable, so everyone can afford our products!


Reasonably Priced, Always Affordable
At shopprous, whether you are a child, teenagers, young or senior, you don’t have to worry about the price at all.  You can get good-quality products at an impossible low price!


We frame our strategy with four key pillars: merchandising excellence, supply chain transformation, operational efficiency and customer engagement.  This is the foundation for Glarry to achieve its mission and growth.


We Put Your Satisfaction First
Our customers truly make us shopprous.  Therefore, we regard customer satisfaction as our top priority.  Not only the quality and price of the products, but more importantly, we also strive to provide a pleasant music experience.  This is our commitment to the most important person in this process, that is, you.